MTN Job Vacancy in Nigeria- 5 Jobs Position

MTN Job Vacancy in Nigeria- 5 Jobs Position 

POST TITLE: Sales Support Officer  

DEPARTMENT: Sales and Distribution  

LOCATION: Lagos  

JOB DESCRIPTION: Sales Support supervisor (Order)  

EMPLOYMENT STATUS: Permanent

This vacancy expires on 6/13/2011

Central receipt and processing of orders for MTN products from MTN trade partners and connect stores nationwide

1. Receive orders from trade partners promptly and courteously via phone, e-mail, fax etc, 2. Process  order requests on IFS in accordance with stock availability and PPPs, 3. Administer product allocation/products mix, 4. Administration of all MTN Trade Partners physical and logical orders , 5. Reporting to and reconciliation of all transactions passing through the planning system, 6. Providing solution to all Trade Partners issues via e mail and telephone to enhance customer support /performance, 7. Manage all Trade Partners account and ensure that they reflect the true position of their relationship with the organization, 8. Coordinates and advises Regional and Central Warehouse Inventory as it affects order processing for trade partners,  

Process Blacklisting request from Trade Partners 

Blacklisting of Recharge cards reported stolen by the Trade Partners on  PPMS  (Prepaid Management System) self help solution, 

Preparation of compensation on Blacklisted cards based on the reports generated from the Blacklisting process/report, 

Generate reports on compensation due to Blacklisted cards  for Trade Partners  

Provide first line resolution of queries and enquiries from trade partners and connect stores nationwide 

Resolve enquiries from trade partners promptly and escalating where necessary, 

Receive enquiries from trade partners promptly and courteously via phone, e-mail, fax etc, 

Liaise with various Departments  such as IS, Inventory, Consumer Sales, to promote and resolve ordering issues,  

Provide back office support for Regional and Consumer sales in trade partner account management,  

Provide solution to enquiries referred from trade partners through Regional Sales managers/DAEs ed ,

Support and operationalize strategy adopted for achieving departmental targets,  

Generate reports to the business in the area of operations to enable quick decision making,  

Liaise With Distributors Account  Managers on processes required in setting up a Distributor as partner with MTN.
JOB CONDITIONS:

 

Standard MTN working conditions. May work extended hours Reporting To: Sales Support Supervisor  

REQUIRED SKILLS:

• 4 years working experience in a commercial environment including,
• Minimum of two years experience in a similar role.

JOB REQUIREMENT: 

First degree or equivalent in a business related discipline. Call center experience
HOW TO APPLY:  

CLICK HERE TO APPLY