A Major Player in the Telecommunications Industry in Nigeria Jobs Vacancy: Recruitment for Head Quality of Service

A Major Player in the Telecommunications Industry in Nigeria Jobs Vacancy: Recruitment for Head Quality of Service

THE CLIENT:

Our client is a Major Player in the Telecommunications Industry in Nigeria. As a result of its continued efforts to improve services to its customers and make a significant difference in the telecommunications space in the country, it now seeks a distinguished professional to head the unit in charge of quality of service.

POST TITLE:   Head Quality of Service (Ref: QoS-001)

The primary focus of this is to ensure compliance with set technical and quality of service standards, develop and monitor clear performance measures for quality of service standards and other related processes and provide policy advice to the head of the organization on quality of service issues.

KEY ACCOUNTABILITIES:

• Ensure the regular publication of minimum Quality of Quality of Service (QoS) thresholds as established by government,
• Review (and publish as appropriate) the requirements to enhance the minimum Quality of Service (QoS) targets and review process,
• Ensure the publication of regular, up-to-date compliance information and the appropriate feedback mechanisms,
• Conduct survey of calls across both fixed and mobile sectors in the country,
• Conduct network performance improvement for access and core network systems, e.g. BSS, RNC, MSC, SGSN, etc.
• Review network planning methodologies aimed at meeting KPI targets,
• Design network plans aimed at addressing quality of service issues both proactively and reactively,
• Carry out network traffic flow analysis,
• Assess network counter definition methodology for any major vendor,
• Promote compliance awareness within the industry and the general public.

REQUIRED SKILLS & COMPETENCIES:

• Deep knowledge of GSM/3G network operation, optimization and planning, Call flow in 2G and 3G networks, Drive test analysis, network parameter tuning and cell design,
• Strong ability in research design and analysis,
• Knowledge of network performance management tool, and PC/personal productivity tool
• Excellent communication skills with strong spirit of team work and initiative,
• Result oriented, analytical thinking ability with creativity, resilience, honesty, leadership, and responsiveness,
• Ability to plan strategically, translate that ‘big picture’ thinking into clear objectives and solid plans, and delivering on them all.

EDUCATIONAL QUALIFICATION & EXPERIENCE:

• Good first degree in Electronics/Telecommunications Engineering or related field. Possession of higher degree in related discipline will be an advantage,
• Membership of any relevant professional organization will be an advantage,
• Minimum of 15 years cumulative work experience in the telecommunication industry, at least 10 of which must be at management level in similar function.

METHOD OF APPLICATION & APPLICATION CLOSING DATE:

If you meet the requirements above, please forward your cover letter and resume electronically to clientrecruit@ng.pwc.com , quoting the reference code at the top right-hand corner. In addition, the subject of your email should be the reference code and job title. Hard copy applications should only be sent to PricewaterhouseCoopers, 5^th Floor Katsina House, Plot 78 Ralph Sodeinde Street, Central Business District, Abuja.

Application closes on 19^th July 2011. Please note that only short-listed candidates will be contacted.