Akin-Kunbi Nigeria Limited Job Recruitment for Call Center Representative & Telemarketer - Nationwide

Akin-kunbi Nigeria limited is an indigenous building and civil engineering construction firm established to manage the production of building processes of any type within cost and time limit without compromising the ethics and specification. It also involved in consultancy works, building services,maintenance/renovation work of dilapidated structures and facility management of structure in all its ramifications.

We are experienced professionals in engineering and other allied professions, embracing specialized skill of Building, Architecture,Engineering, Facility management, Project management and Quantity surveying.

We are recruiting to fill the position below:

Job Title: Call Center Representative

Location: Nationwide

Job Description

• We are hiring a Call Center Representative that will be the liaison between our company and its current and potential customers. Ideal candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal / team qualitative and quantitative targets

Requirements

• OND (Minimum qualification)
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Job Title: Telemarketer

Location: Nationwide

Job Descriptions

• We are looking for an enthusiastic Telemarketer to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services.
• A successful telemarketer must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.
• The goal is to promote our business growth by expanding the company’s clientele.

Responsibilities

• Cold call people using a given phone directory to sell products or solicit donations
• Answer incoming calls from prospective customers
• Use scripts to provide information about product’s features, prices etc. and present their benefits
• Ask pertinent questions to understand the customer’s requirements
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs
• Record the customer’s personal information accurately in a computer system
• Deal with complaints or doubts to safeguard the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and record useful information.

Requirements

• Proven experience as telemarketer or similar sales / customer service role
• Proven track record of successfully meeting sales quotas preferably over the phone
• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Excellent communication and presentation skills
• Proficient in English
• Skilled in negotiation and dealing with complaints
• Persistent and results-oriented
• Patient and able to handle customer rejection
• Higher national diploma; BSc / B.A is a plus

Application Closing Date
Not Specified

Method of Application
Interested and qualified candidates should forward a detailed CV to: akinkunbinigerialimited@gmail.com using the job title as a subject.