MTN Nigeria Job: Recruitment for NSMC Engineer

MTN Nigeria Recruiting for NSMC Engineer

POSITION: NSMC ENGINEER-VAS
 
DEPARTMENT: NETWORK GROUP
 
LOCATION: LAGOS

THE JOB : 

• Verify systems problems and provide Front Office support to Customer Relations, System Planning, IS and Third Party Customers; 

•  Initiate preventive and corrective action to systems support nodes; 

• Hands-on resolution of subscriber problems on the IN, Prepaid, and VAS Nodes or platforms;

•  Perform daily maintenance on the IN Nodes/ Prepaid/ VAS nodes Prepare reports on such faults and communicate resolution to appropriate units; 

• Keep systems logs and perform back-ups;

•  Detect, Analyze and isolate Faults on all IN, Prepaid, and VAS Nodes or platforms; 

• Manage status and performance of the intelligent network elements;

• Escalate unresolved faults/problems to appropriate unit as necessary;
   
• Manage the technical help line for the NSMC;
   
• Escalate other faults to appropriate units and follow up to ensure timely and proper resolution;
   
• Investigate and resolve all Roaming Customer problems, Charging and Customer queries;
   
• Compile/distribute reports/information on a daily/weekly/monthly basis to NWG management. 

JOB CONDITIONS: Normal MTN working conditions. Shift based work (24/7/365)
 
REPORTING TO: NSMC Coordinator

REQUIREMENTS: 

•  4 years work experience comprising

• 2-3 years experience in ICT environment, preferably in a telecommunications company.
   
• Experience working with UNIX, Solaris and Oracle 

EMPLOYMENT STATUS: PERMANENT
 
QUALIFICATION:
 
First degree in a numerate discipline preferably engineering or computer science Solaris & Oracle added advantage UNIX certification.

This vacancy expires on December 2, 2010

CLICK LINK TO APPLY:
http://careers.mtnonline.com/vacancies.asp?deptid=9&id=1534