GE Nigeria Job: Vacancy for Customer Fulfillment Coordinator – Nigeria
POST TITLE: Customer Fulfillment Coordinator
JOB NUMBER: 1297586
LOCATION: Nigeria
QUALIFICATIONS & EXPERIENCE:
1. Prior work experience in customer service, logistics, marketing/ sales or field service,
2. Strong oral and written communication skills,
3. Accomplishments, which reflect teamwork, integrity, responsibility, accuracy and speed,
4. Ability to handle multiple tasks simultaneously,
5. Computer proficient, including working knowledge of Oracle,
6. French language fluency.
ESSENTIAL RESPONSIBILITIES:
ESSENTIAL RESPONSIBILITIES:
1. Manage all aspects of non-technical Customer Support from order entry to receivables, minimizing transactional defects through the OTR cycle,
3. Provide superior service through daily interaction with internal support and external customers,
4. Manage repair and return, track and ensure availability of customer core returns for UX material,
5. Coordinate export shipments with ESG/Ryder to meet customer delivery requirements,
6. Contribute to positive trends in delivery performance and customer satisfaction metrics,
7. Participate in customer issue resolution to include Issue Track utilization,
8. Lead or contribute to process-improvement projects that enhance customers’ experience with GE,
9. Order management via pitcher/ catcher connection with customer service in region (order priorities, schedule dates, want dates and expediting),
10. Consistently work to improve the work processes by reporting the defects and work on corrective actions.
DESIRED CHARACTERISTICS:
1. Desired Characteristics,
2. Locomotive, mining or heavy equipment product knowledge,
3. GE work experience,
4. Greenbelt Certification.
CLOSING DATE: 19th February, 2011
HOW TO APPLY:
CLOSING DATE: 19th February, 2011
HOW TO APPLY:
Interested and qualified candidates should follow link below to apply online.
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