Oando Nigeria Plc. Africa’s leading integrated energy solutions provider, Oando PLC is one of Africa’s largest integrated energy solutions providers with a proud heritage. It has a primary listing on the Nigerian Stock Exchange, Oando is currently seeking a professional to fill the position
below:
below:
POST TITLE: Application Support Manager
DEPARTMENT: Department of Information Technology
DATE PUBLISHED: Oct 20, 2011
APPLICATION CLOSING DATE: Nov 3, 2011
JOB DESCRIPTION:
JOB RESPONSIBILITIES:
STRATEGIC:
- Conceptualize and develop strategy for the design and implementation of software applications to be applied across the Oando Group,
- Identify and plan for future needs, partner with various service providers to obtain best practice software that are aligned with the company’s strategic direction and service excellence culture.
OPERATIONAL:
- Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise,
- Ensure that applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues,
- Collaborate with analysts, designers, and system owners in the testing of new software programs and applications,
- Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality,
- Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications,
- Design, develop, and install application enhancements and upgrades,
- Negotiate contracts with software and service providers,
- Liaise with company’s software suppliers for prompt rectification of any problems or emergencies,
- Manage and provide direction for the application team in support of business operations,
- Coordinate feasibility studies for software and system products under consideration for purchase, and give advice based on findings,
- Contribute to pre-testing phase of development by evaluating proposals in order to identify potential problem areas, and make the appropriate recommendations,
- Liaise with network administrators and software engineers to assist with quality assurance, program logic, and data processing,
- Compile and maintain inventory of company software and systems assets and their corresponding contracts/agreements,Review and analyze existing applications’ effectiveness and efficiency, and then develop strategies for improving or leveraging these systems,
- Develop and communicate training and documentation for end users, hold clinics as necessary, and other user-related activities,
- Develop, distribute, and coordinate in-depth end-user reviews for modified and new systems or applications,
- Research and make recommendations on software products and services in support of procurement and development efforts,
- Cultivate and disseminate knowledge of application-usage best practices.
PERSON SPECIFICATION:
- 1st degree in Computer Science, Computer Engineering, or other related area,
- 10 years cognate work experience, in a reputable organization/Institution,
REQUIRED COMPETENCIES:
- Budgeting, Budget Control and Budget Monitoring,
- Experience using formal change control processes, and software version control systems,
- Knowledge of the requirements of the ITIL,
- Framework in relation to the delivery of complaint,
- Infrastructure Support Services,
- Strong customer-service orientation,
- Proven experience in overseeing the direction, development, and implementation of software solutions,
- Direct, hands-on experience with automated software management tools,
- Strong knowledge of system and software quality assurance best practices and methodologies,
- Extensive experience with core software applications, including Oracle E-Business Suite,
- Technically fluent in programming languages,
- Including PL-SQL, Visual Basic, Java,
- Good project management skills and/or substantial exposure to project-based work structures,
- Excellent understanding of the organization’s goals and objectives,
- Excellent written and oral communication skills,
- Excellent listening and interpersonal skills,
- Ability to communicate ideas in both technical and user-friendly language,
- Ability to conduct research into application issues and products,
- Highly self-motivated and directed,
- Keen attention to detail,
- Ability to effectively prioritize and execute tasks in a high-pressure environment,
- Experience working in a team-oriented, collaborative environment,
- Knowledge of applicable data privacy practices and laws,
- Oil and Gas industry dynamics.
HOW TO APPLY:
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