MTN Nigeria Latest Jobs in Nigeria: Recruitment for Corporate Account Partner

THE ORGANIZATION:

MTN Nigeria is a leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. With over 35 million subscribers and counting, MTN Nigeria Communications Limited is the largest subsidiary in the MTN Group – Africa’s leading mobile telephony company with operations in 21 countries in Africa and the Middle East.

MTN Nigeria is recruiting:

POST TITLE:   Corporate Account Partner

DEPARTMENT: Enterprise Solutions

JOB LOCATION: Lagos

EMPLOYMENT STATUS: Permanent

JOB DESCRIPTION: 

• Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customer’s business,
• Build an in-depth knowledge of the customer’s operating environment, business drivers, ambitions, issues, problems and stumbling blocks so as to be able to develop and implement solutions to meet their strategic corporate needs,
• Increase MTN market share by achieving set target through the acquisition of new accounts  as well as development and maintenance of current account,
• Assist customers in understanding the value proposition and differentiations of the MTN data products and services,
• Carry full responsibility for the fulfillment of the sales process – from lead generation to bill delivery,
• Handle all customer requests for service successfully, fault reports and billing queries,
• Prepare weekly and monthly corporate sales status reports,
• Prepare and present all sales and contractual documentation to the customer compliant to the MTN standards,
• Escalate and troubleshoot customer queries and complaints,
• Conduct research on potential customers and their disposable income on communication using the data mining system,
• Perform continuous analysis of the relevant industry, to identify new prospects or opportunities for the corporate sales department,
• Increase company revenue by daily prospecting for new clients and creating more business opportunities from existing clients.

JOB CONDITIONS:

Standard MTNN working conditions May be required to work extended hours / weekends Tool of Trade Vehicle will be required for the Job A valid drivers license May be required to work extended hours /overtime/weekends 80% of Work is carried out on the field National travel and a valid drivers license. Constantly on the road prospecting for new clients and selling more services to existing clients

REPORTING TO: SM, CORPORATE ACCOUNTS

EDUCATIONAL QUALIFICATIONS, SKILLS & EXPERIENCE:

• First degree in Business Administration, Commerce or any other related discipline,
• 4 years work experience,
• Experience in the sales environment of a telecommunications company, preferably customer-facing
• Good business experience,
• Exposure to strategic planning.

TO APPLY:

CLICK TO APPLY FOR THIS JOB ONLINE

APPLICATION DEADLINE: This vacancy expires on 6th October 2011.

MTN Nigeria Latest Job Vacancy: Recruitment for Customer Service Engineer

POST TITLE:  Customer Service Engineer

DEPARTMENT: Network Group

JOB LOCATION: Rivers

JOB DESCRIPTION:

Task Complexity:

• Integrate network communication architectures, topologies, hardware, and protocols into existing MTN network for Enterprise Solutions clients. 
• Provide 2nd line Support at MDNS customer end on various TX media (Microwave, fiber, copper, Wimax), MUX (DXX), MDF, Cabinets, modem and CPE issues; including VSAT.
• Act as Regional point of contact for MTN Enterprise Solution Planning, Implementation and support teams; providing accurate end to end analysis; working with MTN HQ support teams.
• \Perform Implementation and support of FWA network integration of Customer Edge devices to the FWA Pre WIMAX and the imminent WIMAX network,
• Ensure MDNS work (Planning, Implementation, Operations) is carried out as needed and scheduled. React to emergency faults and ensure that all faults are rectified promptly within contracted SLA; including VSAT,
• Prepare and compile operations report on the MDNS network in light of the Service Level Agreement (SLA),
• Carry out routine maintenance, ensuring the integrity of MTN Nigeria’s assets,
• Ensure Implementation and maintenance work undertaken by MDNS/fixed network contractors meets MTN Nigeria’s specification,
• Ensure that all planned network expansions take place on schedule, Transmission, MDF work to ensure customer satisfaction,
• Perform high level support functions on all MTN MDNS transmission equipment at MTN Sites, Switching Centers, RDLU’s and Customer premises,
• Administer accurate data within the current Engineering Database, i.e. accurate tracking of job orders placed with vendors and any changes thereof, co-ordination of the acceptance testing of all delivered links and related equipment: including Microwave, fiber and copper,
• Maintain a comprehensive set of records and configuration database of all transmission links, fixed data lines and spares for MDNS/leased line customers,
• Ensure all security and network integrity documentation is completed and adhered to.

CUSTOMER:

• Maintain the client relationship/satisfaction by ensuring a prompt response to fault reports, maximum continuity of service and minimal downtime,
• Alert sales to possible business opportunities through the management chain,
• Manage suppliers to ensure results are delivered in line with contractual and commercial commitments to maximize business benefits,
• Provide technical supervision of contractors working on ENS network infrastructure to ensure they:
• Comply with appropriate SORs, specifications, controls and standards:
• Deliver results of an acceptable quality,
• Protect enterprise network services (ENS) and MTN services,
• Deliver value for money.

NETWORK AND SERVICE PROVISIONING:

• Organize and check the completeness and quality and sign off site survey reports,
• Plan, organize and lead team in installation, configuration, testing and acceptance of network and customer premises equipment in accordance with established designs, project plans and performance targets,
• Identify deviations from plans and implement corrective actions; provide progress reports,
• Ensure acceptance, handover and snag list and sign-off procedures are properly completed.

MAINTENANCE AND REPAIR:

• Manage and prioritize the allocation of trouble tickets to meet performance targets,
• Encourage a pro-active culture to customer requests, network events or problems,
• Support team by liaising with NMC, transmission teams and suppliers, etc to ensure prompt, accurate analysis and resolution of problems,
• Recognize, notify and escalate problems beyond team’s capabilities area of expertise and seek prompt help from specialists,
• Analyze and report on network faults, root causes and performance,
• Where practical ensure service restoration before repair to comply with service availability targets.
• Ensure that team completes all relevant documentation, utilizing available ENS systems, to:

• capture/update network and customer records,
• provide technical reports and details to support fault analysis and management reporting.

TECHNICAL SUPPORT:

• Support operational planning, design engineers and product managers by allocating resource for tests and trials relating to network evolution plans and product service development

GENERAL:

• Maintain the ENS Risk Register for the Region,
• Support the analysis of fault reports and performance data to identify general problems and/or shortcomings in network, equipment and configurations; work with network specialists to identify causes and implement solutions to resolve issues and improve performance.

STAFF:

• Maintain a positive and constructive team spirit,
• Ensure staff are:

• Properly informed and competent to carry out assigned tasks quickly and safely,
• Have the necessary training, tools and testers, etc to carry out duties efficiently and effectively,
• Developed through involvement and/or delegation of work and responsibilities in new areas of technical and management activities,
• Aware of and comply with company values and policies,
• Assess and report on staff performance, build on strengths and take action to progress areas where further development is required,
• Keep the Enterprise Solution Division Office running smoothly,

• Liaise with Senior Manager, Unit Mangers, HQ/Regional team leads and all other regional staff as necessary to progress work.

JOB CONDITIONS: Normal MTNN working conditions.

REPORTING TO: Customer Service Engineer Team Lead

REQUIRED SKILLS:

• First Degree in Engineering, Computing or equivalent IT certification,
• Numerical/data analysis skills,
• A minimum of 4 years work experience,
• Experience in telecommunications networks and/or in a complex, technology based, trouble shooting customer service environment,
• Experience or participation in the design of systems architecture and network systems.

EMPLOYMENT STATUS: Permanent

EDUCATIONAL QUALIFICATIONS:

• First Degree in Engineering, Computing or equivalent IT certification.

APPLICATION DEADLINE: This vacancy expires on 9/21/2011

HOW TO APPLY:

CLICK HERE TO APPLY FOR JOB ONLINE