MTN Nigeria Latest Jobs in Nigeria: Recruitment for Corporate Account Partner

THE ORGANIZATION:

MTN Nigeria is a leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. With over 35 million subscribers and counting, MTN Nigeria Communications Limited is the largest subsidiary in the MTN Group – Africa’s leading mobile telephony company with operations in 21 countries in Africa and the Middle East.

MTN Nigeria is recruiting:

POST TITLE:   Corporate Account Partner

DEPARTMENT: Enterprise Solutions

JOB LOCATION: Lagos

EMPLOYMENT STATUS: Permanent

JOB DESCRIPTION: 

• Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customer’s business,
• Build an in-depth knowledge of the customer’s operating environment, business drivers, ambitions, issues, problems and stumbling blocks so as to be able to develop and implement solutions to meet their strategic corporate needs,
• Increase MTN market share by achieving set target through the acquisition of new accounts  as well as development and maintenance of current account,
• Assist customers in understanding the value proposition and differentiations of the MTN data products and services,
• Carry full responsibility for the fulfillment of the sales process – from lead generation to bill delivery,
• Handle all customer requests for service successfully, fault reports and billing queries,
• Prepare weekly and monthly corporate sales status reports,
• Prepare and present all sales and contractual documentation to the customer compliant to the MTN standards,
• Escalate and troubleshoot customer queries and complaints,
• Conduct research on potential customers and their disposable income on communication using the data mining system,
• Perform continuous analysis of the relevant industry, to identify new prospects or opportunities for the corporate sales department,
• Increase company revenue by daily prospecting for new clients and creating more business opportunities from existing clients.

JOB CONDITIONS:

Standard MTNN working conditions May be required to work extended hours / weekends Tool of Trade Vehicle will be required for the Job A valid drivers license May be required to work extended hours /overtime/weekends 80% of Work is carried out on the field National travel and a valid drivers license. Constantly on the road prospecting for new clients and selling more services to existing clients

REPORTING TO: SM, CORPORATE ACCOUNTS

EDUCATIONAL QUALIFICATIONS, SKILLS & EXPERIENCE:

• First degree in Business Administration, Commerce or any other related discipline,
• 4 years work experience,
• Experience in the sales environment of a telecommunications company, preferably customer-facing
• Good business experience,
• Exposure to strategic planning.

TO APPLY:

CLICK TO APPLY FOR THIS JOB ONLINE

APPLICATION DEADLINE: This vacancy expires on 6th October 2011.

MTN Job Vacancy in Nigeria- 5 Jobs Position

MTN Job Vacancy in Nigeria- 5 Jobs Position 

POST TITLE: Sales Support Officer  

DEPARTMENT: Sales and Distribution  

LOCATION: Lagos  

JOB DESCRIPTION: Sales Support supervisor (Order)  

EMPLOYMENT STATUS: Permanent

This vacancy expires on 6/13/2011

Central receipt and processing of orders for MTN products from MTN trade partners and connect stores nationwide

1. Receive orders from trade partners promptly and courteously via phone, e-mail, fax etc, 2. Process  order requests on IFS in accordance with stock availability and PPPs, 3. Administer product allocation/products mix, 4. Administration of all MTN Trade Partners physical and logical orders , 5. Reporting to and reconciliation of all transactions passing through the planning system, 6. Providing solution to all Trade Partners issues via e mail and telephone to enhance customer support /performance, 7. Manage all Trade Partners account and ensure that they reflect the true position of their relationship with the organization, 8. Coordinates and advises Regional and Central Warehouse Inventory as it affects order processing for trade partners,  

Process Blacklisting request from Trade Partners 

Blacklisting of Recharge cards reported stolen by the Trade Partners on  PPMS  (Prepaid Management System) self help solution, 

Preparation of compensation on Blacklisted cards based on the reports generated from the Blacklisting process/report, 

Generate reports on compensation due to Blacklisted cards  for Trade Partners  

Provide first line resolution of queries and enquiries from trade partners and connect stores nationwide 

Resolve enquiries from trade partners promptly and escalating where necessary, 

Receive enquiries from trade partners promptly and courteously via phone, e-mail, fax etc, 

Liaise with various Departments  such as IS, Inventory, Consumer Sales, to promote and resolve ordering issues,  

Provide back office support for Regional and Consumer sales in trade partner account management,  

Provide solution to enquiries referred from trade partners through Regional Sales managers/DAEs ed ,

Support and operationalize strategy adopted for achieving departmental targets,  

Generate reports to the business in the area of operations to enable quick decision making,  

Liaise With Distributors Account  Managers on processes required in setting up a Distributor as partner with MTN.
JOB CONDITIONS:

 

Standard MTN working conditions. May work extended hours Reporting To: Sales Support Supervisor  

REQUIRED SKILLS:

• 4 years working experience in a commercial environment including,
• Minimum of two years experience in a similar role.

JOB REQUIREMENT: 

First degree or equivalent in a business related discipline. Call center experience
HOW TO APPLY:  

CLICK HERE TO APPLY