Huawei Technologies Co. Nig. Ltd. Jobs: Vacancy for MS Operations Manager

Huawei Technologies Co. Nig. Ltd. Jobs: Vacancy for MS Operations Manager


Huawei Technologies is a leader in providing next generation telecommunications networks for operators around the world. The company is committed to providing innovative and customized products, services and solutions to create long-term value and potential growth for its customers.

Huawei’s products and solutions cover wireless products (HSDPA/WCDMA/EDGE/GPRS/GSM CDMA2000 IxEV –DO/CDMA2000 IX WiMAX) “core network products (IMS, Mobile Soft switch, NGN), network products (FTTx, xDSL, Optical, Routers, LAN Switch)” application and software (IN, mobile data service, BOSS), as well as terminals (UMTS/CDMA) Major products are based on Huawei’s self-designed ASIC chips and shared platforms to provide high-quality and cost-effective products and solutions with quick response.

Huawei’s products are deployed in over 100 countries, and serve 28 of the world’s top 50 operators, as well as over one billion users worldwide

 
POST  TITLE: MS Operations Manager

DEPARTMENT: Managed Services Department

WORK LOCATION: West Africa Region (Mention as per the location requirement) 

RESPONSIBILITIES: 
 
1. Coordinate and Manage Service Management Processes improvement including Help Desk Management and coordination,
 
2. Manage the governance process to support client SLA performance reporting requirements,
 
3. SLA management to KPIS,
 
4. Assisting the PMO team, managing and coordinating the day-to-day operation of Managed Services delivery of the projects,
 
5. Support Change management and New Service sand New Products Development Performing project portfolio management activities and resolving critical issues,
 
6. Supporting the E2E project delivery process. Building and promoting delivery management platform to enable effective monitoring and management of Project Delivery including customer meeting, reporting etc.

REQUIREMENTS: 
 
1. Bachelor’s Degree or Above in telecommunication raid or equivalent,
 
2. Minimum of 8 years of telecom industry experience including experience for Managed Service Management Processes including Help Desk Management and coordination,
 
3. SLA management to KPIS,
 
4. Support Experience in Managing BSS/IT Operations of Telecom Operators including improving operations consistently to meet the KPI’s SLA agreed, processes and policies in support of customer organization mission, support better management reporting,
 
5. Excellent people management experience with good track records. Candidates possess knowledge of PMP or equivalent, eTOM, ITIL or TL 9000,
 
6. Energetic and logical thinking; be able to travel occasionally and work overseas,
 
7. Mature and positive attitudes; possess good interpersonal communication skills, able to work well in a fast-paced multi-culture dynamic environment,
 
8. Excellent written, oral and listening skills in English.
 
OTHER REQUIREMENTS: 
 
1. Experience in a Telecom Engineering Company, Telecoms Vendor or ICT is preferred and is of top-priority,
 
2. Bachelor Degree in Electrical, Computer Science or telecommunications Engineering or relevant Degree as applicable,
 
3. Good Customer service orientation, communication skills, good team spirit and has ability to work independently,
 
4. Should be ready to work under pressure in all kind of working condition,
 
5. Proficient in Microsoft office, (word, excel and PowerPoint),
 
 6. Applicants should be open to learning new skills and technology,
 
7. Self-motivated, flexible, enthusiastic and fluent in English both oral and written,
 
8. Must be ready for international project to the other African countries,
 
9. Successful applicants should be Goal-oriented with good interpersonal and communication skills, and be a very good team player,
 
10. The successful applicant should be good at information gathering and analysis.

REQUIRED SKILLS: 

Operator VAS (Service Delivery Platform, SMS/MMS.), BSS (Business Support System, Telecom Billing. CRM, Business intelligence. Mediation, Revenue Assurance), eTOM (enhance telecommunication operation map), Telecom Operator’s Call Canter.

Contact: henshaw@huawei.com


HOW TO APPLY:

All applications must be sent via email to the outlined email address and must be received on or before 14th December 2010. Applicants should specify on their applications and CV’s the Job title, Job Code and the Job Position they are applying for and should save their C.V with their names and job title. All applications that do not follow the instructions above will be disqualified

Applicants that do not meet the requirements need not bother to apply. Applicants can follow up on the recruitment adverts and available positions in the career website; 

CLICK HERE TO APPLY online


Huawei Technologies Co. Nig. Ltd.

Plot 98, Adeola Odeku Street, South Atlantic Towers, Victoria Island, Lagos


NOTE: 

Each position is a fixed contract term appointment for not less than 1 year or more at first. It is renewable subject to performance 

For more information, please visit: http://www.huawei.com